Shipping And Delivery

At Inaayaa, we want your new kurta set to reach you quickly, safely and without any extra cost. Here is everything you need to know about how we ship your order.

Free Shipping on Every Order

We offer free shipping on every order across India. There is no minimum order value and no hidden delivery charges at checkout.

Dispatch Time

Every outfit is quality-checked by hand and packed with care. Orders are usually dispatched within 1–3 working days of being placed.

Delivery Time

  • Metro cities: 3–5 working days after dispatch
  • Rest of India: 5–8 working days after dispatch

Delivery times are estimates and may vary during festive seasons, public holidays, bad weather or in remote pin codes.

Partial COD & Prepaid Discount

Partial Cash on Delivery is available across India. Pay ₹399 online when you place your order and pay the remaining amount in cash when your order is delivered.

Prefer to pay the full amount online? You get an automatic 7% discount on fully prepaid orders at checkout. The 7% discount does not apply to Partial COD orders.

Partial COD Advance: Cancellations & Refusals

  • The ₹399 advance is part of your order total, not an extra charge. You pay only the remaining amount in cash on delivery.
  • Cancelled by you before dispatch: the full ₹399 is refunded to your original payment method within 5–7 working days.
  • Cancelled by Inaayaa (for example, if an item goes out of stock): the full advance is refunded.
  • Refused or undelivered after dispatch (delivery refused, phone unreachable or incorrect address): the ₹399 advance is non-refundable, as it covers the shipping and return costs already incurred. Future orders from the same customer will need full online payment.
  • Damaged, defective or wrong product: our replacement policy applies and you do not lose your advance.

Prepaid Orders: Cancellations & Refusals

  • Cancelled by you before dispatch: the full amount you paid is refunded to your original payment method within 5–7 working days.
  • Cancelled by Inaayaa (for example, if an item goes out of stock or your pin code is not serviceable): the full amount is refunded.
  • Refused or undelivered after dispatch (delivery refused, phone unreachable or incorrect address): you can choose either the full amount as Inaayaa store credit, valid for 6 months, or a refund to your original payment method after a deduction of ₹399, which covers the two-way shipping and handling costs already incurred.
  • Damaged, defective or wrong product: we send a replacement at no extra cost. If a replacement is not available, the full amount is refunded.
  • Delivery failed due to a courier error or parcel lost in transit: the full amount is refunded.
  • Refunds are always made on the amount you actually paid, after the 7% prepaid discount.
  • Customers with repeated refused deliveries may be asked to pay the full amount online for future orders.

Order Tracking

We ship through our courier partner iThink Logistics. Once your order is dispatched, you will receive a tracking number (AWB) by SMS, WhatsApp or email. You can follow your parcel anytime on our Track Order page.

Shipping Locations

We currently ship only within India. International shipping is not available at the moment.

Damaged or Tampered Parcels

If your parcel arrives damaged or looks tampered with, please report it within 24 hours of delivery with clear photos and an unboxing video. This helps us resolve the issue with the courier quickly. You can read more in our Return & Exchange Policy.

Contact Us

Email: inaayaaheritage@gmail.com
WhatsApp / Phone: +91 88667 22230
Address: Isanpur, 33-C, Ahmedabad, Gujarat 382443, India

Prefer a quick chat? Visit our Contact Us page or browse our FAQs.