Frequently Asked
Questions

No. Every Inaayaa order ships free anywhere in India, with no minimum order value. The price you see on the product page is all you pay for delivery.

Each outfit is quality-checked and packed with care before it leaves us. Orders are usually dispatched within 1 to 3 working days of confirmation. You will get a message as soon as your parcel is on its way.

After dispatch, orders usually reach metro cities in 3 to 5 working days and other locations in 5 to 8 working days. Remote pin codes and festive rush periods can take a little longer.

We deliver across India through trusted courier partners. If your pin code is serviceable, checkout will go through as normal. If you face any issue, message us on WhatsApp and we will check it for you.

Once your order ships, a tracking link is sent to the email and phone number you used at checkout. You can also check the status anytime on our Track Order page.

Right now we deliver only within India. International shipping is something we are working towards, so join our list to hear first when it opens.

Please take clear photos of the parcel and the outfit, ideally with an unboxing video, and message us within 24 hours of delivery. Our team will review it and make it right for you.

If the outfit is not quite right, you can request an exchange within 5 days of delivery for another size or design. Read the full details on our Returns & Refund Policy page.

We do not offer refunds. Instead, we make exchanges simple so you still get an outfit you love. If you receive a damaged or wrong item, we will send you a replacement.

Share your order number, the reason for exchange and a few photos of the item with us on WhatsApp or email, or use our Cancel Or Return Order page. Our team will guide you through the next steps.

The outfit must be unworn, unwashed and unaltered, with all original tags attached and in its original packaging. Items that show signs of use cannot be exchanged.

Yes, as long as it has not been dispatched yet. Contact us as soon as possible with your order number, or use the Cancel Or Return Order page. Once an order is shipped, it cannot be cancelled.

Yes. Partial Cash on Delivery is available across India. Pay ₹399 online when you place your order, and pay the remaining amount in cash when your outfit reaches your doorstep. If you cancel before dispatch, the ₹399 is refunded in full; if a dispatched order is refused, the advance is non-refundable. See our Shipping Policy for details.

You can pay securely using UPI, debit and credit cards, net banking and wallets, or choose Partial Cash on Delivery (₹399 online, rest in cash on delivery). All options available for your order are shown at checkout.

Yes. You get 7% off when you pay the full amount online. The discount is applied automatically at checkout and is not available on Partial COD orders.

Yes. Sign up through the welcome offer on our website to unlock 10% off your first order. The code can be used once per customer.

Only one discount code can be applied per order. Please add your code at checkout before placing the order, as codes cannot be added once the order is placed.

Absolutely. Payments are processed through a secure, encrypted checkout. We never see or store your card or bank details.

First, check your spam or promotions folder. If it is not there, the email address may have had a small typo. Message us with your name and phone number and we will find your order and resend the details.

Our kurta sets are currently available in M, L, XL and XXL. Available sizes are shown on each product page, and sold out sizes are marked clearly.

Open the Size Guide tab on any product page. Measure your bust, waist and hips with a soft tape and match them to the chart for the best fit.

We recommend choosing the bigger size for a comfortable, graceful fall. If you are unsure, send us your measurements on WhatsApp and we will suggest the right size.

No worries. You can request an exchange for another size within 5 days of delivery, subject to availability, as long as the outfit is unworn with tags attached.

We photograph every piece to show its true colour and detail. A very slight difference can appear because of screen brightness and settings, but what you see is what you get.

For embroidered or embellished pieces, we recommend dry clean only. For everyday wear, gently hand wash in cold water with a mild detergent, wash dark colours separately and dry in the shade. Iron on the reverse side on low heat.

Everything included in a set is listed in the product description on each product page, so you know exactly what you will receive.

We create each design in limited quantities to keep every piece special. Popular sizes can sell out fast, so if you love something, do not wait too long.

Yes. Every review is written by a customer and checked by our team before it appears. Each product page shows only that product's own reviews.

No, you can check out as a guest. Creating an account makes it easier to view your orders and save your address for next time.

You can chat with us on WhatsApp, write to us at inaayaaheritage@gmail.com, or use our Contact Us page. A real person from our team replies to every message.

Open the product you bought and tap Write a review. Once our team approves it, your review will appear on that product page.

Join our list using the signup section on the website. You will be the first to know about new arrivals, festive edits and member-only offers.